Chapter 22: Patent Trolls — Problems and Solutions

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How to Respond When You Receive a Patent Demand Letter

Not every patent assertion is a lawsuit waiting to happen—and not every patent owner is your competitor.

For many businesses, one of the most stressful moments comes when a patent demand letter unexpectedly arrives.

The letter may accuse your company of patent infringement.

It may demand licensing discussions.

It may threaten litigation.

Or it may simply ask for a meeting.

Regardless of the language, your first response can dramatically affect the outcome.

Some patent owners manufacture products.

Others exist primarily to license or enforce patent rights. These organizations are commonly called Non-Practicing Entities (NPEs) or Patent Assertion Entities (PAEs).

Some own strong patents that deserve serious attention.

Others rely on broad allegations and the high cost of litigation to pressure companies into quick settlements.

The challenge isn’t determining whether someone is a “patent troll.”

The challenge is determining whether the assertion has merit—and responding strategically.

Alex learned that process consistently beats panic.

Reading Time: 15 minutes

Video: 12 minutes

Alex’s Story

Monday morning started like any other.

Coffee.

Email.

Engineering meeting.

Then Alex noticed a letter from an unfamiliar law firm.

The letter alleged patent infringement and invited Alex to discuss a licensing opportunity.

Alex’s immediate reaction was emotional.

“This has to be one of those patent trolls.”

The patent attorney stopped Alex before responding.

“Maybe.”

“Maybe not.”

Instead of drafting an angry email, Alex’s team spent the next several days asking better questions.

Who actually owned the patents?

Were the claims specific?

Did the letter include evidence?

Could the product be redesigned?

Was insurance available?

Did suppliers have indemnification obligations?

By the end of the week, nothing had been solved.

But everything had become organized.

Alex realized the first seventy-two hours after receiving a demand letter often determine how expensive the next three years become.

What Is a Patent Troll?

The phrase “patent troll” is commonly used in the media, but it isn’t a legal term.

Most attorneys instead refer to:

  • Non-Practicing Entities (NPEs)
  • Patent Assertion Entities (PAEs)

These organizations generally earn revenue by licensing or enforcing patents rather than manufacturing products themselves.

Some purchased patents from inventors.

Some acquired portfolios from operating companies.

Some invest heavily in intellectual property as business assets.

Others send thousands of demand letters hoping companies will settle rather than spend money defending a lawsuit.

The important lesson is simple:

Not every NPE has weak patents.

Not every practicing company has strong ones.

Evaluate the patent—not the label.

Step One: Classify the Assertion

Alex never treated every demand letter the same.

Instead, the team classified each one before deciding how much attention and money it deserved.

Drive-By Demand

These letters often contain:

  • Broad allegations
  • No meaningful claim chart
  • Generic references to products
  • Requests for immediate discussions

They deserve attention—but usually more investigation before significant spending.

Targeted Assertion

These are much more detailed.

They may include:

  • Element-by-element claim charts
  • Product photographs
  • Technical documentation
  • Public evidence
  • Specific accused products

These letters require careful legal and technical review.

Repeat Filer

Some organizations repeatedly assert the same patent family against multiple companies.

Studying prior lawsuits and settlements often provides valuable insight into likely strategies.

Portfolio Aggregator

Some entities acquire patents from operating companies specifically for licensing or enforcement.

Ownership history may become an important part of the evaluation.

Understanding who you’re dealing with helps determine the most effective response.

The First 72 Hours

Alex developed a checklist that every demand letter followed.

The process became routine.

Preserve Everything

Save:

  • Emails
  • etters
  • Attachments
  • Delivery records

Avoid unnecessary internal discussions that speculate about infringement.

Those communications may later become discoverable.

Contact Patent Counsel

Bring experienced patent counsel into the discussion immediately.

Early legal guidance often prevents expensive mistakes later.

Notify Insurance

Some businesses carry:

  • IP defense coverage
  • Technology E&O policies
  • Other insurance that may provide assistance

Many policies require prompt notice.

Waiting too long can jeopardize coverage.

Review Supplier Agreements

If the accused technology came from another supplier:

  • Review indemnification clauses.
  • Identify responsible parties.
  • Preserve contractual rights.

Sometimes the supplier becomes an important participant in the defense.

Evaluate Venue

Patent disputes often involve strategic questions about where litigation could occur.

Understanding venue early allows the business to make informed decisions before reacting emotionally.

Ask for Facts

Alex’s first response was rarely argumentative.

Instead, the team requested information.

Examples included:

  • Detailed claim charts
  • Identification of accused products
  • Patent ownership information
  • Related litigation
  • Existing PTAB proceedings

Good decisions require good information.

Consider Every Business Option

Receiving a demand letter doesn’t automatically mean litigation.

Alex evaluated several possibilities.

License

Sometimes a reasonable license created the best business outcome.

Redesign

If a small engineering change eliminated infringement concerns, redesign often became the most economical solution.

Challenge the Patent

Strong prior art occasionally justified challenging patent validity through administrative proceedings or litigation.

Defend the Case

Sometimes the claims simply lacked merit.

In those situations, a vigorous defense became appropriate.

The correct path depended on the strength of the patent—not emotion.

four-business-responses

Design-Around Can Be a Victory

Many inventors assume redesign means defeat.

Alex learned otherwise.

Sometimes changing a single technical feature:

  • avoided infringement
  • reduced litigation risk
  • preserved customer relationships
  • lowered long-term costs

Good engineering often creates better business outcomes than years of litigation.

Insurance and Suppliers Matter

One lesson surprised Alex.

Sometimes the company’s strongest ally wasn’t another attorney.

It was:

  • an insurance carrier
  • a component supplier
  • a software vendor

Well-written contracts may include:

  • indemnification
  • defense obligations
  • cooperation requirements

Understanding those agreements early creates more options later.

Keep Communications Professional

Alex adopted one important rule.

Never refer to the other side as “patent trolls.”

Internal emails.

Public statements.

Negotiations.

Court filings.

Professionalism consistently produced better outcomes.

Business people negotiate with professionals.

Judges appreciate professionalism.

Emotional language rarely improves legal positions.

(AI)dea

Using AI to Respond to Patent Assertions

AI can help organize large amounts of information during the early stages of a patent dispute.

Examples include:

  • reviewing public litigation history
  • organizing claim charts
  • comparing technical documents
  • tracking deadlines
  • summarizing publicly available patents
  • identifying related patent families

However, AI should never:

  • determine infringement
  • evaluate patent validity
  • replace legal judgment
  • receive confidential technical information through public platforms

AI accelerates investigation.

Experienced counsel makes the legal decisions.

Alex’s Decision Framework

Before spending significant money, Alex answered six questions.

✔ Is the patent strong?

✔ Is the claim chart credible?

✔ Can we redesign?

✔ Does insurance apply?

✔ Does a supplier have responsibility?

✔ What outcome best supports the business?

Once those questions were answered, negotiations became much more productive.

Common Mistakes

Avoid these common errors:

❌ Responding emotionally

❌ Assuming every NPE has weak patents

❌ Ignoring the letter

❌ Waiting too long to notify insurance

❌ Overlooking supplier indemnification

❌ Failing to investigate redesign opportunities

❌ Spending heavily before understanding the strength of the patent

J.D.’s Perspective

I’ve represented inventors, startups, and established companies on both sides of patent disputes.

One thing is consistently true.

Businesses spend the least when they stay organized.

Receiving a demand letter doesn’t mean you have a bad case.

It doesn’t mean you have a good case either.

It simply means it’s time to gather facts.

Strong companies don’t react emotionally.

They classify the assertion, understand the technology, evaluate the patent, and choose the business strategy that creates the best long-term outcome.

That’s exactly what Alex learned.

Frequently Asked Questions

What is a patent troll?

The term generally refers to a Non-Practicing Entity (NPE) or Patent Assertion Entity (PAE) that primarily generates revenue through patent licensing or enforcement rather than manufacturing products.

Should I ignore a patent demand letter?

Generally, no. Even weak assertions deserve careful evaluation and an informed response.

Does every demand letter lead to litigation?

No. Many disputes are resolved through licensing, redesign, business discussions, or administrative proceedings.

Can redesign solve a patent dispute?

Often, yes. If a product can be modified to avoid one or more claim limitations while preserving commercial value, redesign may become the most economical solution.

Should I contact my insurance company?

If your business carries intellectual property or technology-related coverage, early notification may preserve important rights.

Key Takeaways

✔ Not every patent assertion has the same strength.

✔ The first 72 hours are often the most important.

✔ Gather facts before responding.

✔ Consider licensing, redesign, PTAB review, or defense based on the specific circumstances.

✔ Professional communication creates better business outcomes than emotional reactions.

✔ Strong processes reduce both costs and uncertainty.

Watch

🎥 Video: Patent Trolls: How to Respond to Patent Demand Letters

Learn how to evaluate patent demand letters, classify patent assertions, reduce legal risk, and respond strategically when faced with a Non-Practicing Entity or Patent Assertion Entity.

Ready to Evaluate a Patent Demand?

If you’ve received a patent demand letter—or simply want to prepare before one arrives—we can help you assess the strength of the claims, evaluate your options, and develop a response strategy that protects both your intellectual property and your business.

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